One of the most important questions that all new members want to know is
How quickly is a claim reimbursed? Is it easy to fill out a claim?
In a nutshell, all the claim paperwork is done through the member portal on an easy to fill-out form with the ability to upload any supportive items/files. Once all of the paperwork is received, the member will receive a reimbursement check 7-10 business days from the time the claim is filed. Here, Ron and Mike further discuss the details of the claims process.
Ron: "How we work is very simple: once we receive all the required information with a claim that is filed, then the claim is processed and a check is cut and sent back to the member within 7-10 business days. Keep in mind that there are some of our benefits that you don't go out of pocket. A great example is on the air ambulance, whether it's emergency evacuation or repatriation of remains: with those you contact the company at the 800 number provided or direct number, either one. They set up everything so you pay nothing out of your pocket. There is no claim to be filed."
Mike: "For our members, filing a claim is really simple: just go to the member portal and upload the information [found under the "claim" section of the member portal]. It's that easy!"
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